Delivery Information

We do not like to keep our customers waiting, therefore, we ship by 24 – 48 hour tracked services. All orders placed before 4PM are processed and dispatched the following working day. Working days are Monday to Friday.

Cost

We cover the postage for you – postage is free of charge to the United Kingdom.

Courier Service

Courier services that we use include UPS, Parcelforce and DPD. If you require the use of a specific courier service, please contact us.

Tracking information

Full tracking information will be sent via email along with links to web based tracking.

Missed Parcels / Redelivery

All parcels are required to be signed for upon delivery. If you are not in, the parcel with either be delivered to a neighbour or be held in the local courier office awaiting instruction for redelivery. In such cases the courier will post a delivery attempt card through your post box, please make arrangements to collect your parcel, re-arrange delivery or pickup from your neighbour. If you have not received your parcel within 3 working days please contact us so we can assist.