Rolab Return Policy

How to Return

You may return your hoverboard to our facility within 30-days from purchase date. You many only return goods once we have accepted your return via email. If you choose to return the device without requesting a return, your device may be misplaced or lost.

Returned hoverboards must be accompanied with a return form inside the retail packaging, returned forms can be requested via email. The return form is designed to help our engineers to identify the customer parcel and identify the reason for return.

30 Day Restriction

Returns are accepted within 30-days from the date or order If 30 days have gone by since the order date, we can’t offer you a refund.

Original Condition

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and contain all parts originally included. Hoverboards with a damaged holographic label are not eligible for exchange as this indicates the case was opened and also voids the warranty.

If item(s) appear used, Rolab withholds the right to reject such returned products. Any signs of use will result in the item(s) being rejected. Used condition includes cosmetic and mechanical damage. Units with missing parts may also be rejected, alternatively a fee (£10-40) per missing item may be applied.

Rejected returns will stay in our warehouse waiting for the customer to arrange a courier service to collect the device. Alternatively, we can return the device to you – this will incur a £15 shipping fee.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. All returns must include tracking and full insurance to cover any damage during transit. Items, especially hoverboards.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, this process usually takes 5-7 days.

Submitting a Return Request

In order to submit your request, email [email protected] requesting for a return form, to speed up the return service, add a detailed explanation of the reason for return. Please allow for 72 hours for a response.
 

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